Exchanges & Refunds
Please note we do not offer any refund on sample sale purchases made online or in store. Our sample gowns have been heavily reduced to make up for any wear and tear. Please choose carefully ordering your sample sale item as you cannot return it for an exchange or a refund.
Shipment & Deliveries
All items purchased online can be delivered internationally and within Australia. The item will be shipped within 2-3 working days from the receipt of the payment. Orders are not shipped on weekends or public holidays. Once your shipment has been processed you will be provided with a tracking number so that you can follow your gowns journey to you. The goods are your responsibility from the time we deliver them to the address you gave us.
Deliveries within Australia: Australia Post and TNT Courier are used to ship the items within Australia with expected delivery times from 2 to 7 business days.
International deliveries: DHL courier is used for all international Deliveries with expected delivery times of 5-15 business days from the dispatch time. Import duties and taxes for your country are not included in the item price. Payment of these duties and taxes is your responsibility and it is necessary to proceed with importation of your items. We will add a commercial invoice to your shipment to make this process easier for your local customs.